Shop policies

 Payment and shipping


Deliveries are made within Germany and worldwide.


Deliveries within Germany

We charge 4,50 – 7,00 € per order depending on weight of purchased product.


Deliveries to foreign countries

We charge shipping costs for deliveries to foreign countries on the basis of the shipping weight.

The total shipping costs are calculated and displayed within the ordering process:

up to 0,5kg = 5,00€

0,5 – 1kg = 9,00€

1 – 2kg = 17,00€


Delivery periods

We ship orders within 1–3 business day.

Your order should arrive within 3–5 days if in Germany.

In case of foreign deliveries it can take up to 1-4 weeks.


Terms of payment

We use Paypal as a payment method. You can pay with a credit/debit card.


Revocation right for consumers

(A ‘consumer’ is any natural person who concludes a legal transaction which, to an overwhelming extent, cannot be attributed to either his commercial or independent professional activities.)


Revocation right

You have the right to revoke this contract within fourteen days without specifying any reasons.

The revocation period is fourteen days with effect from the day on which you or a third party nominated by you, which is not the carrier, had taken possession of the products, provided you had ordered one or more products within the scope of a standard order and this/these product/products is/are delivered uniformly or separately;


In order to exercise your revocation right, you must inform us (Natalija Pestune, Charlottenstrasse 25, 20257 Hamburg, Germany;

E-Mail address: nata (a) of your decision to revoke this contract by means of a clear declaration (e.g. a letter sent via post or email). You can use the enclosed specimen revocation form for this, which however is not mandatory.


In order to safeguard the revocation period, it is sufficient that you send the notification about the exercise of the revocation right before the expiry of the revocation period.


Consequences of the revocation

If you revoke this contract, we shall repay all the payments, which we received from you, including the delivery costs (with the exception of additional costs, which arise from that fact that you selected a form of delivery other than the most reasonable standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we received the notification about the revocation of this contract from you. We use the same means of payment, which you had originally used during the original transaction, for this repayment unless expressly agreed otherwise with you; you will not be charged any fees owing to this repayment.

We can refuse the repayment until the products are returned to us or until you have furnished evidence that you have sent the products back to us, depending on whichever is earlier. You must return or transfer the products to us immediately and, in any case, at the latest within fourteen days with effect from the day on which you inform us of the revocation of this contract.

The deadline is maintained if you send the products before the expiry of the fourteen-day deadline.
You bear the direct costs for returning the products.

You must pay for any depreciation of the products only if this depreciation can be attributed to any handling with you that was not necessary for checking the condition, features and functionality of the products.


Revocation form

(If you wish to revoke the contract, please fill up this form and send it back to us.)

- To Natalija Pestune, Charlottenstrasse 25, 20257 Hamburg,

Email address: nata (at)

- I (..) herewith revoke the contract concluded by me (..) regarding the purchase of the following products (..). Ordered on (..)/ received on (..)

- Name of the consumer(s)

- Address of the consumer(s)

- Signature of the consumer(s) (only in case of a notification on paper)

- Date

Keramik aus Hamburg von SUNTREE studio, Kurse an der Topferscheibe